What is Support Coordination and How Can I Get It?

21 September 2021

Photo by Marcus Aurelius from Pexels

As a support coordinator, your role is to help NDIS participants make the most of their plans. As the name suggests, support coordination is all about support! It’s about supporting members in developing their knowledge, experience, and connections. It’s about supporting them in their capacity to live independently. It’s about supporting them in reaching their full potential.

But before you can do this for others, you must first do it for yourself. Are you wondering how to take your support coordination skills to new heights? Are you hoping to go from a good support coordinator to a great one?

Well, look no further. Below, you’ll find our top four tips on how to become an amazing support coordinator.

Do Your Homework

A key part of providing excellent support coordination services is doing your research. The NDIS is a complex scheme; as a result, it can be tricky for people to understand and navigate. The unfamiliar language, the different types of support services – it’s a lot to unpack. In a way, support coordinators act as translators, helping everyday people make sense of the NDIS.

With that in mind, make sure you understand the NDIS like the back of your hand. Stay up to date on the scheme and industry news by keeping tabs on the NDIS website. You should also familiarise yourself with the core NDIS goals and keep them at the centre of your service framework.

With the proper support coordination, NDIS members can work their way through the scheme with ease and confidence.

Get Your Support Coordination Qualifications

If you want to become a better support coordinator, why not explore support coordination training?

There are many support coordination courses you can take to refine your craft. The best part? Most of them can be completed online within a matter of a few days. You can find some awesome examples of support coordination training programs on sites like Support Coordination Academy and DSC.

While there are courses specifically tailored to support coordination jobs, there are also courses you can take to improve relevant skills. For example, as a support coordinator, you’ve got to have great oral communication skills to interact with members. So, consider taking an interpersonal communication or public speaking course. You can find short courses on topics like these on sites like SEEK Learning and LinkedIn Learning.

The more support coordination qualifications you have, the faster you’ll grow into an amazing support coordinator.

Practise Genuine Empathy and Care

A good support coordinator looks after their clients. But a great support coordinator cares about their clients like they’re a member of their own family.

When working with NDIS participants, ask yourself what kind of service and support you would want one of your loved ones to receive. This will motivate you to go the extra mile in providing genuine empathy to every one of your clients. Care is at the forefront of the support coordination role, so be sure to prioritise it at every step in your service framework.

Remember: Communication Is Key

Finally, in a support coordination role, communication is everything – and it’s also a two-way street.

In your conversations with clients, be sure to get them involved. Ask questions about themselves, their hobbies, their goals. Listen to their ideas on how to achieve the independent life they want. Make sure they’re happy with the service you’ve been providing and ask for their feedback on areas for improvement.

Having an open and honest dialogue will serve two purposes. Firstly, it will help the client feel important and valued. Secondly, it will allow you to grow and better yourself in your support coordination role.


With the right level of support coordination, NDIS members can live the life of their dreams: a life of joy, freedom, and autonomy.

By following these simple tips, you can ensure that you’re doing everything in your power to help them get there. With these tips, you’ll grow into the amazing support coordinator every NDIS member needs and deserves.

Elite Smart | Support Coordination Melbourne
3/11-13 Thompson St,
Campbellfield VIC 3061

See the Elite Smart difference for yourself.

Skip to content