Elite Smart Community Care Pty Ltd is committed to providing quality services and your right to privacy and confidentiality will be recognized, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.
Elite Smart Community Care Pty Ltd complies with the Privacy Data Protection Act 2014 (VIC), the Health Records Act 2001 (VIC) and the Privacy Act 1988 (Cwth) as well as the general protections for the right to privacy contained in the Charter of Human Rights and Responsibilities Act 2006 (VIC).
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
We collect your Personal Information in many ways including interviews, correspondence, by telephone, by email, via our website www.elitesmart.com.au, from other publicly available sources and from third parties.
Elite Smart Community Care Pty Ltd will only request and retain Personal Information that is necessary to:
Photographs and videos are classified as Personal Information under privacy legislation. We will only take photos or videos of you with your full and voluntary consent.
When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.
Sensitive Information is a type of Personal Information that is an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preference or practices or criminal record.
Sensitive Information includes Health Information, which is information or an opinion about the physical, mental or psychological health or ability of an individual.
Sensitive Information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability support services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information will only be disclosed:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
We will retain records relating to the provision of your services in accordance with the Record Principles 2014, which is for 3 years after the 30th June of the year in which the record was made. This includes records relating to individuals who we have permanently ceased providing support to.
You may access the information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
You have the right to:
However, in accordance with the Privacy Data Protection Act 2014 (VIC), access may be denied in part or in total where:
We aim to address all requests to access or correct information within 2 working days. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your information.
It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Elite Smart Community Care Pty Ltd’s Privacy and Confidentiality and Records and Information Management Policies and Procedures will be formally reviewed at least annually. Formal reviews will include client, staff and other stakeholder feedback.
If you have any queries or complaints about our Privacy Statement please contact us at: