What is Support Coordination and How Can I Get It?

10 August 2021

Photo by Cliff Booth from Pexels

Are you new to the National Disability Insurance Scheme (NDIS)? 

If you are, you may be feeling a little confused or overwhelmed. With so much information out there, it can be tough to understand the scheme. It can be even harder to know how to make the most of your plan.

We get it. So, if you’re feeling this way, remember that you’re not alone – we’re here to help.

In this post, we explore one of the most important and popular supports available under the NDIS: support coordination. 

We’ll break down what support coordination is, who is eligible, and how to get it for yourself.

What Is Support Coordination?

Let’s start by defining support coordination (NDIS). 

According to National Disability Services, support coordination is a capacity-building program. 

It provides all supports in an NDIS plan. Examples of such supports can include informal, mainstream, community, and funded. 

A support coordinator is there to help you understand and use the support available in your plan.

Three Levels of Support Coordination

Now, let’s get into the specifics. There are three levels of support coordination:

  1. Support Connection,
  2. Support Coordination, and
  3. Specialist Support Coordination.

If you’re new to the NDIS and support coordination, you may have a few questions. 

For example, what is Level 1, Level 2, and Level 3 support? 

What is specialist support coordination? 

How is it different from the first two support levels?

How will I know which is right for me?

Well, wonder no more.

We’ve got the answers you need to make sense of it all. With this knowledge, you’ll be able to make the most of your support coordination resources.

Level 1: Support Connection – This helps you build your capacity to connect with informal, community, and funded supports. It is designed to help you pursue your goals as independently as possible.

Level 2: Support Coordination – A support coordinator will help you understand your plan and put it into action. The main way they do this is by connecting you to the best support providers for your circumstances. They can also negotiate with providers on your behalf and verify service agreements. 

Support coordinators are there to make sure you have all the tools you need to build your skills and work towards your NDIS goals.

Level 3: Specialist Support Coordination – This is the highest level of support coordination available. It is for support coordination NDIS patients with highly complex needs, who need more specialised support. 

A specialist support coordinator will help you manage challenges within your support environment. Specialist support coordinators are usually certified practitioners (e.g. occupational therapists, social workers, or psychologists).

Who is Eligible for Support Coordination?

Your NDIS planner will determine if you’re eligible for support coordination resources.

They do so by assessing what is “reasonable and necessary” for your circumstances.

Usually, the NDIS grants support coordination to people who would struggle to find the right support services.

Think you’ll need this form of support?

It’s best to specifically request it during the planning process.

Now, you may be wondering: how do I know if I need support coordination?

To figure it out, ask yourself some of the following questions:
● Am I new to the NDIS?
● Do I have complex needs?
● Do I have enough support around me (e.g. from family) or do I need more?
● Do I have a big transition coming up that I need help with (e.g. graduating from school, moving away from home)?

If you are eligible for support coordination, you’ll see it listed under the support category “Improved Life Choices” in your NDIS plan.

Here you’ll find the total dollar figure allocated to the “Coordination of Supports”.

How Can I Access Support Coordination Resources?

You can find support coordinators in your area by using the NDIS participant portal, myplace.

You can access the portal through your myGov account.

On myplace, you will need to use the Provider Finder to search for support coordination providers near you.

Every three months, the National Disability Insurance Agency (NDIA) publishes a list of registered providers. You can browse this list to cross-reference the options in your state and find the best fit for you.

If you have a Local Area Coordinator (LAC) or an Early Childhood Early Intervention (ECEI) Partner, they can also help you. They can connect you to support coordinators near you. They can also give your plan information to the support coordinator and discuss it with them. 

This way, your support coordinator understands your needs, your goals, and how to help you reach them.

Have you already found a support coordination provider you like in your region?

Amazing! Feel free to contact them directly.

For instance, if you’re looking for support coordination in Melbourne, you can contact us at Elite Smart to see how we can help.

Get Started with Elite Smart

Are you ready to take the next step in achieving your goals? We’re so glad to hear it.

Get in touch with us to see how our team can support you on your journey. 

At Elite Smart, we specialise in providing support coordination (Melbourne).

We speak your language, offer the expertise you need, and care for you like a member of the family.

Or, if it’s safe to do so, you can visit us in person! 

Check out our address below:

Elite Smart | Support Coordination Melbourne

3/11-13 Thompson St,
Campbellfield VIC 3061

See the Elite Smart difference for yourself.


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